Namesecure and mysql can't keep it up

So,

Our website has been down now for 6 hours starting from 3pm central. The problem seems to be the mysql server they use is down and so far, they can't get it back up.

They promise 24 x 7 phone support but to get their phone number, I need to login and I can't login because their database seems to be down, there's a pattern here.

Anyway, this blows big time. mysql seems to be the weak link in their managed hosting infrastructure. We routinely experience downtime on our site due to mysql failing at namesecure. I don't know if the problem is namesecure or mysql.

So, we're looking to jump ship and switch hosters. Problem is, who to switch to. Would they really be better? I'd trust rackspace over anyone BUT they don't split servers. So, I'd have to give em 400 bucks a month for a single server which isn't even fault tolerant. It's at least a couple of grand monthly for a 'proper' setup from my point of view which is just too much for us to pay right now.

Meanwhile, our site is still down, everytime someone goes to our site, I get an email telling me that mysql has failed. It sucks.

UPDATE:

11pm central and it's working again. The problem seems to be their mynamesecurehosting web site which seems to do security for support and mysql. That was down. The rep said the web sites were working. I pointed out that without the mysql database, what good is that? I asked what happened and what they did to make sure it didn't happen again, he wouldn't say. He also said that no company can stay up all the time which is true, but if EBay was down for 8 hours or Amazon, how big a deal is that? Granted, namesecure isn't EBay (as is clear from the downtime) but they are a web company, their only revenue generating asset is hosting. You'd think that makes it important. But, clearly, it's not. So, I reckon thats it, we're moving as soon as we can.

Comments

[jt]

namesecure sux, period. once they were aquired by network solutions they have no support and are not receiving the revenue they need to stay in business. jump ship!

[IDEARIUS]

We had our domain not resolving DNS from May 8th to May 30th!

They take days to answer e-mails (mostly on Thursday saying the issue has been escalated so they will need 2 o 3 more business days to answer = 1 week) and their phone number is not even included even on their site!

No (infamous) NameSecure support representative ever gave us a direct phone number... much less when we asked for a contact person and phone number for our lawyers to call.

No explanations, no nothing. If you are lucky and everything goes OK, NameSecure just works. If you have any problem at all, with NameSecure you are 100% on your own. Leaving is the only choice.

[Billy]

Well,
We quit, we moved our site to lunarpages and we're happier.

[Richie IT]

I have been experiencing some problems getting my email through outlook and the web based email is fine. My email box that forwards to my main email is fine and I can get that VIA POP, but my reg stuff doesn't work. One of our remote users could not clean out his email and then when I was doing it 'web based' it seemed like all of the web based emails disappeared as if he had DL't them via outlook [which is possible] Does anyone know if 'leaving mail on server' is a problem with namesecure? Or any other ideas?
TIA
-r

[Jonathan]

Does anyone know how to leave namesecure if they don't release the domain name? I tried to transfer, but I could not because where I am trying to move it to says they received the following message: the current status of the above domain name(s) is:
clientUpdateProhibited, clientTransferProhibited, clientDeleteProhibited

Help anyone? I would like to leave namesecure and go elsewhere, but not sure how to accomplish this. Thanks.

[Zeus]

Namesecure seems to be down again. I cant access any of my URLS

[jazmaan]

Yes they are down and this sucks big time. I just bought some software downloads and used my namesecure address. Big mistake!

[Isabelle]

What is happening to namesecure, our company's mail and website is hosted there? What would be the best thing to do? We are in serious troubles.

[bill]

Hi. New here. Namesecure problems in common.
I've contacted the Virginia State Clerk and found out that Namesecure's Registered Agent is National Registered Agents, Inc., at 526 King St, Ste 423, Alexandria, CA 22314. This is who the Lawyers must contact.

The registrant's address (whoever registered Namesecure) is 487 E. MiddleField Rd, Mtn View, CA 94043 -- which is a big building that houses "Verisign" and others -- but that's where the registrant of Namesecure LLC registered from.

Whois, of course, gives some bogus info, but from the ICANN and INTERNIC sites, I got this info but haven't checked it yet.
FROM INTERNIC WEBSITE:
NameSecure L.L.C.
13861 Sunrise Valley Drive, Suite 300
Herndon, Virginia 20171
United States
(703) 668-4600
support@namesecure.com -- HA

If anybody can check this and post info -- great. Otherwise, we must jump out of the sinking boat.

[Rod Manning]

As soon as I return from vacation, I will be dropping NameSecure & moving on to another service provider. They will not provide a phone number & everything done via email is at a snail's pace. Their 24/7 promise is a lie. They claim service within one business day but that too is a lie. I've not been able to get mail transferred for the last 6 days & now they tell me it'll be another 2 to 3 business days. Just as another writer said - they claim they need the extra time because the situation "escalated." Definately a fly-by-night outfit.