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Dyson DC14 grinding noise on carpet

We're on our second Dyson Dc14 now. We changed it to a new one because it was making a grinding noise when on carpet mode. The replacement one has the same issue on our carpets. I just phoned Dyson and they said it's because our carpets aren't very thick so the suction is so great that it pulls the carpet against the beater (which spins), stops the beater from turning and then the gear makes the grinding noise.

They suggested removing one and then both seals on the bottom tray but we still had the issue. Dyson then suggested just living with floor mode on carpets which relies on suction only OR buying a lower suction Dyson like the ball (DC25) or the DC17 whose beater design is 'better' it seems.

We're undecided now but disappointed with Dyson as how can they sell a vacuum which doesn't work or would be damaged on the carpets in most homes in the USA.

Dyson DC14 review

We just bought one of these to replace a smoking Hoover upright which we'd had for just about 8 years. It cost 399 at Lowes and we used a 20% off bed batch and beyond coupon to knock it down to 329. An extra 2 year warranty was 29 bucks which gives it a 7 year warranty.

Once we got it home, it's pretty impressive. It's very easy to move around, my 9 year old manages it with ease. It weighs 19lbs so it's not so hard to carry up or down a stairs. It doesn't use a bag and it's very easy to empty it into a bin, literally with a button push.

The cleaning action is pretty impressive. It pulled a LOT of fluff from the carpets on their first clean with the Dyson. About a half a can of it. The telescopic wand is pretty cool and makes cleaning high A/C vents pretty easy.

Overall, we're very pleased with it. We considered buying a DC19 also which was 550 bucks but couldn't see the point in spending the extra 150 dollars.